Since the initial outset of the 2019 novel corona- virus (COVID-19) pandemic, the world has been
adapting to living with the virus on a day-to-day
basis. The ways we interact with each other and
the ways that we conduct day-to-day business
have been completely transformed in the blink of
Most of the world’s businesses simply were not
prepared for a disruption of this scale. Companies
find themselves strapped for resources to meet
changing demands. Their long-term strategic
initiatives have been derailed. In many cases, their
operations were completely shut down when the
virus hit. Leaders need to ensure that they’re never
caught this unprepared again. They must harden
their processes to withstand any interruption and
guarantee business continuity.
At the same time, they need to take steps to build
flexibility into their operations that will allow them
to react to the changing environment around
them, now and in the future.
Automation can help leaders accomplish both
these goals. So, leaders need to convince both the
C-suite and employees to embrace automation as
an enabler that will help them not only get
through the challenges of today but also to thrive
when the economy recovers.
How do leaders pull this off? The answer is very
simple: " It’s time to automate
From the experts: Use this opportunity to
accelerate automation adoption.
We’ve been keeping a close watch on what
industry thought leaders have been saying over
the last several months about the impact of the
pandemic on business and technology.
Three main observations have surfaced from
industry experts and reports:
Agility and adaptability are essential for crisis
response and planning.
Business resiliency and continuity were
undervalued and are now in prime focus to ensure
survival in changing markets.
Leadership must embrace automation and
show employees its potential to increase adoption.
Why automation spurs agility and adaptability?
The pandemic is ushering in a tipping point that we
call as the “explore and test" stage of recovery,
followed by strategy planning, capturing of new
business, and sustaining growth.
Smart companies will rework their sales playbooks,
rebuild business plans and reinvent marketing
strategies. And whether they’re looking to rethink
sales and marketing or to capture greater
operational flexibility and cost efficiencies,
companies are turning to digital solutions to help
According to trend analysis by DMEXCO, the
community for key players in digital business,
marketing, and innovation, two-thirds of companies
globally say the pandemic is accelerating their
digital transformation. And automation has a big
role to play in this overall digital transformation.
McKinsey & Company sees automation technology
as key to providing the flexibility and scalability to
meet business needs as companies move from
playing defence into recovering.
In other words, McKinsey says, companies must
think about moving forward on their automation
strategies in weeks, not months or years. Business
leaders need to develop multiple long-term
strategies centred on automation tools and prepare
for a variety of possible crises, with automation at
the core of each response.
Reports from Forrester Research, indicate that
companies must foster business resiliency
through new technologies such as AI and RPA
to avoid losing ground in future crises.
Agile technologies will prove essential in
making companies adaptable and fast enough
to stay afloat during “grey swan” events, events
that are high impact but infrequent such as
pandemics and recessions.
By investing in automation technologies in the
wake of COVID-19, business leaders ensure that
their core operations are supported even if
employees are unable to work at full capacity. They
foster greater business resiliency by lowering
dependence on manual processes and paperwork.
COVID-19 will continue to trigger economic
distress, and successful companies will look to AI to
reduce labour dependencies in production
pipelines, heightening their adoption of
automation-centred crisis response strategies.
Such planning will lessen vulnerabilities to future
pandemics and human-centred crises by ensuring
that core operations can continue even if human
labour is disrupted by quarantines or other
A report by Forrester, explores how automation
can provide a reliable backup to operations when
onshore and outsourced labour forces can’t
In the sage words of Managing in Turbulent Times
author Peter F. Drucker: “The greatest danger in
times of turbulence is not the turbulence itself,
but to act with yesterday’s logic.”
The Digital Strategy article from McKinsey Digital
warns that companies that hold on too hard to the
legacy systems that sustained them in the past will
struggle to keep up with the rate of change
necessary to manage through the disruption
around them. Simply put, the old way of doing
work won’t work and the future of business
promises a better way. Leaders must seize the
promise of the future.
And it’s already happening. In the C-suite, chief
financial officers (CFOs) and chief information
officers (CIOs) are pushing for change because of
cost pressures from the pandemic. They are seeking
to build new capacities to carry the company
forward with strained resources, while staying
competitive in the market.
But leaders also must focus on the right digital
transformation levers and technologies. And that’s
where automation comes in.Because of
automation’s ability to drive cost and efficiency
gains at scale, Forrester states in The COVID-19
Crisis Will Accelerate Enterprise Automation Plans
report that automation is a key strategic initiative
during this crisis and future ones, and therefore
should be prioritized in board-level discussions.
But by itself, leadership buy-in to automation is not
enough. To fully capitalize on automation’s benefits,
companies must also bring their employees along.
Indeed, research reveals that the most effective
strategic digital transformation projects are driven
from the top—but also have a big “bottom-up”
component that ensures that the workforce
enthusiastically adopts the new ways.
Recent advancements in Intelligent Automation
technologies have vastly expanded what’s possible
to automate. What’s more, every use case seems to
be as unique as the companies that leverage them.
So it’s not surprising that many companies don’t
know where to start when choosing automation
Of course, there’s no one-size-fits-all answer— but
we’re seeing an emerging framework that
successful companies are leveraging to determine
what processes to automate.We’d like to share it with you the fundamental
components of this framework:
Finding and prioritizing high-value automation
opportunities via centralized governance.
Democratizing the generation of automation
ideas by encouraging the workforce to suggest
processes for automation.
Creating a hybrid model that combines these
top-down and bottom-up approaches
We’d like to share it with you the fundamental
components of this framework:
By empowering your CoE to create and carry out a
top-down automation strategy, you allow this
central governance body to figure out which
processes will drive the biggest value for the
company when automated.
Where to get ideas?
The short answer is from business experts AND
through science. First, make sure that the CoE
includes champions from each department and
team—who each have their own soft and hard
incentives—to advocate for different business
interests within your company.
Advocates from your lines of business and finance
will certainly be able to point to processes that have
significant scale and/or cause the most pain for
people in their day-to-day work.
Now prioritize the list
Once you have a robust list, your CoE can prioritize
projects based on their potential return on
investment (ROI) and efficiency saving.
Monitor, measure, improve
After automations are built and rolled out, your CoE
can monitor robot usage and performance with a
central Insight’s dashboard that Hybrid Workforces
can help you build so you can track, measure, and
model performance across your entire automation
No matter how powerful a top-down strategy might
be, it can only get you so far without involving your
people. Each person does their work in a unique
manner. This means that the opportunities for
automation can be as specific as the needs of each
employee in your organization.
Individual ideas lead to huge collective productivity
On a single-employee level it may not seem like a
big deal, but when you add up the productivity that
can be gained, it is staggering.Imagine if every
employee at your company finds a way to use
automation to save one hour of work per day. That
adds up to about 250 hours a year—approximately
six full 40- hour work weeks. In other words, you’ll
achieve greater ROI than would have ever been
possible with a top-down approach alone.
Leverage employee enthusiasm to drive innovation
and automation adoption at scale.
When you empower employees to submit their own
automation ideas, you make it easier than ever for
people to drive their own productivity gains.
The bottom line: when you empower your people
with automation ideas and strategy within a hybrid
governance framework, you lay the groundwork for
innovation at scale like never. The vision should be
that you want your employees to be digital and be
part of the change, this whole initiative is not an
investment in robots; it’s an investment in people.
Top down, or bottom up? Yes. When you
implement both a top-down and bottom-up
approach to determining what to automate you’ll
create a feedback loop that amplifies the use cases
and benefits of automation and drives adoption
forward quickly. So, we strongly recommend you
pursue both paths to make which processes to
automate surface organically in your organization.
COVID-19 and the economic crisis may have been a
rude awakening—but anyhow, now we’re all awake.
We all must build more flexibility, adaptability, and
resilience into the ways we do business. And
automation is key to making it happen.
By adopting automation technology now, you can
not only address shorter term issues and problems.
You’ll also position yourself better for the recovery
post-pandemic—and for future crises that will also,
inevitably, come your way.
If you’re thinking that you don’t have the resources
in house to drive automation at the level you need,
know that the Hybrid Workforces team and our
network of expert partners can help. We’re here to
provide you with the tools, technologies, services
and support you need to automate today and thrive
Evaluating Low-Code? Know the Mendix Low-Code Dif erence.
If you are an IT Leader, you’ve most likely found
yourself feeling the pinch. Budgets are decreasing
or stagnate. Even with disruptions, you’re still
being held accountable to deliver more, faster.
Tackling this seemingly impossible task requires a
shift from “project” focus to more “product” focus,
so that you can solve development challenges
more strategically and at scale. This struggle of
demand outstripping your supply is why you and
many others are turning to low-code development.
The low-code market is booming. According to
Gartner’s latest Enterprise Low-Code Application
Platform Magic Quadrant, “By 2024 75% of large
enterprises will be using at least four low-code
development tools for both IT application
development and citizen development initiatives.” With this fact, it’s no surprise that Gartner is now
tracking more than 300 low-code vendors who are
coming from all areas of the business and are
claiming to solve ALL your problems (yeah right!). With so many vendors with so many messages, how do you sift through the noise and evaluate a
low-code platform that’s right for you?
Lucky for you, the Gartner 2021 Magic Quadrant for
Enterprise Low-Code Application Platforms can
help you narrow down which low-code platform is
right for you and who is excelling at the capabilities
that matter to your organization.
Mr. Hans de Visser
VP Product Management at Mendix
The 5 Critical Use Cases of a
Successful Low-code Platform
Many of those 300 low-code vendors can’t even
pass the sniff test when it comes to what a true
low-code platform should deliver for the
enterprise. Some of those vendors even go as far as
to claim to be “the leader” in the space, even fewer
(if any) can back it up.
The following may not be the exact category names
on your list, but the function is undoubtedly the
same as the five critical use cases as recently
scoped by the Gartner Critical Capabilities for
Enterprise Low-Code Application Platforms, 2020
report. They are:
Sifting through the noise
- Business Unit IT Application Use Case – This
category measures the strength of capabilities
provided to users looking to build new
enterprise applications for web, mobile, data,
business logic, and external services. And it
specifically targets B2B and B2E scenarios with
an intended goal of delivery in and around eight
weeks. Mendix received the highest score with a
3.9 out of 5
- Mobile and web application for SaaS and ISV
Use Case – This use case sets out to determine
the capability of a vendors low-code offering
and their effectiveness in building mobile and
web SaaS and ISV applications as well as
providing rich user experiences for both B2B
and B2C scenarios. Mendix received the highest
score with a 4.03 out of 5
- Fusion Team Composable Application Use Case
– The use case name may vary among
businesses, but the underlying principle of this
use case focuses on the functionality vendors
provide to enable the assembly of application
experiences from a portfolio of ‘building blocks’,
which serve as custom application experiences
for specific end-user roles/individuals. Mendix
received the highest score with a 4.0 out of 5.
- Citizen Development – Low-code is an ideal way
to increase capacity by enabling citizen
developers to engage in the app-building
process. This use case specifically measures the
enablement of citizen - developers to build line-of-business, web-based,
data-oriented applications within a two-week
period using no-code tools for B2E scenarios.
Mendix received second-highest score with a 3.8
out of 5.
- Enterprise IT Business Process Application – This
use case examines the low-code platform’s ability
to automate complex business processes,
workflows, case management with sophisticated
business logic, external services, and multiple enduser roles for B2E scenarios. Mendix received the
third-highest score with a 3.98 out of 5.
Outside of Gartner’s Critical Capability report,
Mendix continues to receive third-party validation
when it comes to leading the low-code market.
Up and down the list of critical capabilities, you can
see how Mendix excels at each. We are the first and
only all-in-one low-code application platform for
the enterprise. With that, we’ve extended our low
code principles of accelerated development
through abstraction and automation, and have
increased organizational agility to new domains
such as native mobile development, process
automation, data integration, cloud portability, and
Sound like more marketing buzzwords and noise
to you? It’s not.
The Mendix Platform is a robust and mature low-code solution built for the enterprise, and you can
see for yourself by clicking the banner below and
taking a tour of the leading low-code platform.
2021 Gartner® Magic
Quadrant™ for Enterprise Low-Code Application Platforms
When it comes to building a new way to do
business, why go with anyone other than a Leader
in the low-code space? Our continuous benchmark
setting and boundary-pushing with low-code
provides you the right tools for building a new way of app development.
We believe it’s why Gartner has placed Mendix
furthest for Completeness of Vision.
With the Mendix Platform’s collaboration-focused
approach and visual modeling, professional
developers and citizen developers alike can start
building the software you need to stay ahead of the
competition and continuously innovate.
Download now and learn why the right low-code
platform for your business is an all-in-one platform
that lets you build:
Cloud-native apps by default
Rich Native-mobile or progressive web app
Applications that automate and digitize